Cancellation Policy (Right of Withdrawal)

NexoraHost provides server and hosting services as well as domains. The following withdrawal rules apply to consumers.

1. Right of withdrawal (consumers)

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

2. How to withdraw

To exercise your right of withdrawal, inform us clearly of your decision:

NexoraHost (Melvin Delp)

Waldstraße 33, 64385 Reichelsheim

Phone: 06164 5509615

Email: [email protected]

Support ticket: Customer area → Tickets

Preferred: Withdraw via support ticket or email. Withdrawal by post is possible but not required. You may use the model form below, but it is not obligatory.

To meet the deadline, it is sufficient to send your notice before the period expires.

3. Server and hosting services

This includes in particular: VPS, root servers, dedicated servers, cloud, web hosting, game servers, TeamSpeak, mail hosting and comparable services.

The right of withdrawal expires early under Section 356 (5) BGB if we have fully performed the service and only began performance after you

• expressly consented to us beginning before the withdrawal period ends, and


• confirmed that your right of withdrawal expires upon full performance.

We obtain this consent at checkout via a separate checkbox. By ticking it you request an immediate start. Once the server/service is provisioned and activated, your right of withdrawal expires.

If the service was already partly performed when you withdraw and you consented to an early start, we may claim proportionate remuneration (Section 357 (8) BGB).

4. Domains

For domain registration or transfer there is generally no right of withdrawal. Domains are obtained according to your specification (chosen domain name) and registered with registries (Section 312g (2) No. 1 BGB).

5. Digital content (if offered)

For digital content not on a tangible medium (e.g. software licences, SSL certificates), the right of withdrawal expires under Section 356 (6) BGB if we began performance after you consented to an early start, confirmed the loss of the right of withdrawal, and we provided a confirmation under Section 312f BGB.

6. Effects of a valid withdrawal

We will refund all payments received from you without undue delay and at the latest within fourteen days of receiving your withdrawal notice, using the same means of payment as for the original transaction (unless otherwise agreed). You will not incur fees for this.

If you requested that the service begin during the withdrawal period, you pay a proportionate amount for what was already provided until withdrawal.

7. No right of withdrawal for traders

The statutory right of withdrawal applies only to consumers.