A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity.
You have the right to cancel this contract within 7 days without giving any reason. The cancellation period is 7 days from the day of the conclusion of the contract.
Exceptions to the right of withdrawal: The right of withdrawal does not apply to orders for dedicated servers and domains.
To exercise your right of withdrawal, you must inform us (NexoraHost, Waldstraße 33, 64385 Reichelsheim, Email: [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the most favorable standard delivery offered by us), immediately and at the latest within 7 days from the day on which we were informed about your decision to cancel this contract. For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees due to the refund.
If you wish to cancel the contract, please complete this form and return it.
I/We hereby cancel the contract concluded by me/us for the provision of the following service:
Ordered on (date): ________________________
Product/Service: ___________________________
Order number: _____________________________
Price: ____________________________________
Name of consumer(s): _______________________
Address of consumer(s): ____________________
__________________________________________
Date: ___________________________________
Signature: ______________________________